Question 1

Do I have to sign a contract?

Accepted Answer

No. You’ll sign a service agreement, but you won’t be locked into anything. You’ll be free to change your arrangement as your needs change.

Question 2

What is the minimum number of hours I can request?

Accepted Answer

Due to the full-time status of our employees, our services start at 30+ hours per week minimum.

Question 3

Is there a minimum time commitment for live-in help?

Accepted Answer

Live-in help is available to you for as long or short as you need it but we require 30 days minimum. The 10-day option is available at a higher rate.

Question 4

How do you choose a caregiver for my loved one?

Accepted Answer

We employ a thorough selection process that screens candidates based on skill assessments and personality traits. We gather as much information as possible from both the client and the potential caregivers by asking plenty of open-ended questions, and we base our final decision on extensive data, personal interactions, and experience.

Question 5

If I have a question or concern, when can I reach you?

Accepted Answer

You can reach us at any hour, day or night. We don’t use a call service—you’ll always be put in touch with people who can help you.

Question 6

How often do live-in caregivers take time off?

Accepted Answer

Our live-in caregivers typically take a few days off about every six weeks. Before doing so, the caregiver will give Peace & Joy two weeks’ notice, so we can notify you right away and find the perfect relief caregiver. We’ll also provide the caregivers with transportation to and from placements to ensure that there is no lapse in coverage.

Question 7

What happens if my loved one doesn’t approve of or isn’t compatible with their caregiver?

Accepted Answer

You can contact us at any time, and we will get to work finding the perfect fit right away.

Question 8

Is there a security deposit?

Accepted Answer

Yes, we collect two week's worth of the service you request as a security deposit before service commences and the deposit is used to pay for your first and last week of service should you choose to end your service.

Question 9

How can I pay for services?

Accepted Answer

You can pay with Zelle (preferred), credit card(Fees Apply), check, or pay via your bank's bill pay service.

Question 10

How often will I be billed?

Accepted Answer

We’ll send you a bill every week. If you have long-term care insurance, we will bill the insurance company directly, so you don’t need to worry about submitting any bills for reimbursement.

Question 11

What is the role of the Registered Nurse/Director of Nursing?

Accepted Answer

He or She coordinates all aspects of the client's home care and interacts with other disciplines as needed. He/she provides professional care to the client, as indicated by Agency policies, State and Federal laws/ regulations. In-home, admission visits and eligibility determinations are part of the RN/DON duties, as is the development of the Care Plan. The RN/DON also prepares paperwork necessary for Agency policies and federal/state laws and assists with the training and supervision of Care Aides.

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